Intelligent Troubleshooting for WiFi Projects

Keeping today’s overburdened networks secure, predictable and healthy continues to put a substantial amount of responsibility on the limited number of WiFi experts in the industry.

In tomorrow’s world, leveraging tools that empower team members to help alleviate the workload of the skilled professional will result in better performing WiFi networks.


With Ekahau Capture you no longer have to invest in dedicated and expensive equipment or fallback on complex and unreliable methods to perform packet capture. It’s now easy for anyone to quickly capture WiFi packets with Ekahau Sidekick hardware in order to detect complex problems.

Now you can collect the data you need to conduct advanced troubleshooting and in-depth analysis of tough to diagnose WiFi problems — without waiting for a WiFi expert.


Ekahau Capture makes it possible for anyone to quickly capture WiFi packets using Ekahau Sidekick hardware in order to detect complex problems. For example, a simultaneous dual-channel packet capture diagnoses difficult problems, such as roaming between APs.

Resolving most WiFi tasks, from design work to surveying to troubleshooting, often falls squarely on the shoulder of the sole resident expert.

With Ekahau Capture, instead of the WiFi expert traveling site to site addressing problems, junior engineers can conduct on-site surveys and capture WiFi traffic for analysis and validation right on the spot.. The trusted WiFi expert can then access the data to perform analysis and inform the engineer on-site of the required resolution. The expert can then concentrate on more advanced work – such as designing new networks, optimising existing networks and performing advanced troubleshooting — instead of traveling to every problematic WiFi site.

Manage More Projects Profitably

Using expensive WiFi engineering resources to handle all aspects of WiFi design, optimisation and troubleshooting means projects are less profitable and less projects can be managed. Ekahau Capture stores WiFi packets using two radios simultaneously and saves them in .pcap format. Any packet analyser (sold separately) can read .pacp format, allowing you to resolve connectivity issues, roaming issues, garbled audio, dropped calls and WiFi driver issues quickly. This allows you to capture WiFi traffic for analysis and validation right where the problem is and provides swift resolution so the WiFi expert can serve more customers efficiently and profitably.


Packet Capture Made Easy with Ekahau Capture and Ekahau Sidekick Easily collect the data you need to conduct advanced troubleshooting and in-depth analysis of tough to diagnose WiFi problems. Ekahau Capture makes it possible for anyone to quickly capture WiFi packets using Ekahau Sidekick.


Keep Your Network Safe

Identify security threats such as mis-configured WiFi security settings, exposed network or user information, unencrypted traffic, denial of Service (DoS) attacks.


Two is More Than One

Leverage both WiFi radios in Ekahau Sidekick to capture on two WiFi channels simultaneously so packets aren’t missed while devices roam between two access points. Or, capture on 2.4 and 5 GHz simultaneously.


Compatible with Ekahau Sidekick All-in-one WiFi diagnostics and measurement device for site surveys and spectrum analysis. Ekahau Sidekick sold separately.


Compatible with 3rd Party Tools Ekahau Capture saves packets in the industry standard .pcap format. Use any packet analyser (sold separately) to resolve connectivity issues, roaming issues, garbled audio, dropped calls and WiFi driver issues.


Optimise WiFi Networks Performance

Analyse and optimise WiFi network performance - Determine causes of high channel utilisation.

Calculate WiFi traffic statistics - Retry rates, average data rate, and frame type distribution

Troubleshoot misbehaving WiFi devices - Driver issues, malfunctioning hardware, WiFi compatibility issues, misconfigured settings, identify device limitations


The WiFi Connection provide expertise in Ekahau products, training and services to enable businesses to design, deploy and manage great WiFi.

Don't hesitate to get in contact if you'd like to discuss options for tooling and training your own internal teams or if you'd like to work with a specialist and experienced partner for WiFi design, surveying, troubleshooting and/or analysis.

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The Connection Group, T/A The WiFi Connection

Email: contact@thewificonnection.com

Phone: 0203 633 8797

Address: The WiFi Connection, Sycamore House, Sutton Quays Business Park, Sutton Weaver, Cheshire WA7 3EH

Company number: 12315538